Last updated: August 20, 2026 · Questions? Email contact@stageown.com
These Terms of Service ("Terms") govern your access to and use of the StageOwn platform, including stageown.com and all associated services (collectively, the "Service"), provided by StageOwn LLC, a Texas limited liability company ("StageOwn," "we," "us," or "our"). By creating an account or using any StageOwn feature, you agree to be bound by these Terms. If you do not agree, do not use the Service.
PLEASE READ SECTIONS 9 THROUGH 12 CAREFULLY. THEY LIMIT STAGEOWN'S LIABILITY, DISCLAIM WARRANTIES, REQUIRE YOU TO INDEMNIFY STAGEOWN IN CERTAIN CIRCUMSTANCES, AND REQUIRE INDIVIDUAL ARBITRATION OF MOST DISPUTES.
By accessing or using StageOwn, you confirm that you are at least 18 years old and have the legal authority to enter into these Terms. If you are using StageOwn on behalf of an organization (a band, a venue, a management company), you represent that you have authority to bind that organization to these Terms, and "you" refers to both you and that organization.
StageOwn provides fan and patron data capture tools for independent artists and live music venues. Core features include: QR code generation for show and venue opt-in pages, a fan/patron CRM with analytics, loyalty point management (Stage Points™), show night tools (live command center, stage screen, prize drawings), merch order intake, and report delivery (morning PDF/CSV reports for artists, weekly digest for venues).
Accounts are self-service and open to any independent artist. Live music festivals are currently onboarded by invitation. Venue accounts exist on the platform but new venue signups are closed while that side of the Service is paused pending further development; an existing venue account remains subject to these Terms in full. StageOwn reserves the right to suspend or terminate accounts that violate these Terms, and to modify, suspend, or discontinue any feature of the Service — including opening or closing self-service registration for any account type — at any time, at its sole discretion.
You are responsible for maintaining the security and confidentiality of your account credentials, and for all activity that occurs under your account, whether or not authorized by you. You may not share your login with others or use another person's account. You must provide accurate information when registering and keep it up to date. You must notify us immediately at contact@stageown.com if you suspect unauthorized access to your account. StageOwn is not liable for any loss arising from unauthorized use of your account resulting from your failure to safeguard your credentials.
When fans or patrons opt in through your QR code, you are the data controller of their information — you decide why and how it is used. StageOwn acts solely as a data processor, storing and processing that data on your behalf and at your direction. As the controller, you are solely responsible for:
StageOwn provides the platform infrastructure only. You are solely responsible for how you use the data collected through it, and for any claims by fans, patrons, or regulators arising from your use of that data.
You may not use StageOwn to:
StageOwn owns all intellectual property in the platform, including the Stage Points™ loyalty system, dashboard interfaces, report formats, and branding. You retain full ownership of your artist or venue branding (logos, images) uploaded to StageOwn and of your fan/patron data.
By uploading your logo or images to StageOwn, you grant us a limited, non-exclusive license to display them on your opt-in pages, in your reports, and on screens you configure (such as the Stage Screen), solely to provide the Service to you.
Subscription fees are billed in advance for the selected period (per show, monthly, or annual). Except where required by law, all payments are non-refundable. Founding member pricing is locked as long as the subscription remains active and in good standing.
StageOwn reserves the right to change pricing with 30 days' written notice to active subscribers. Founding member rates are exempt from general price increases during the founding period.
We work hard to maintain high uptime but do not guarantee uninterrupted, timely, or error-free service. The Service depends on third-party providers (hosting, email delivery, database infrastructure) whose failures are outside our control. We are not liable for any loss — including lost opt-ins, lost merch orders, or a disrupted show — arising from downtime, maintenance, third-party service failures, or delayed or undelivered emails or reports.
StageOwn is not liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, natural disasters, power or internet outages, labor disputes, war, terrorism, civil unrest, government action, epidemics, or failures of third-party infrastructure or telecommunications. Critical show night issues should be reported immediately to contact@stageown.com.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, STAGEOWN DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. STAGEOWN DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DATA WILL NOT BE LOST OR COMPROMISED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION OBTAINED FROM STAGEOWN CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. YOU USE THE SERVICE AT YOUR OWN RISK.
StageOwn implements commercially reasonable administrative, technical, and physical safeguards designed to protect data processed through the Service, as described in our Privacy Policy. However, no method of transmission or storage is 100% secure, and StageOwn does not and cannot guarantee the absolute security of any data. You acknowledge that you provide data to the Service, and direct fans and patrons to do so, with this understanding.
If StageOwn becomes aware of a security incident involving unauthorized access to personal data it processes on your behalf, StageOwn will notify you without undue delay and provide reasonable information to assist you in meeting your own notification obligations. As the data controller, you are responsible for any legally required notifications to fans, patrons, or regulatorsarising from data you collected through the Service. StageOwn's notification to you, and reasonable cooperation, shall constitute its sole obligation with respect to any such incident, and any liability of StageOwn arising out of a security incident is subject to Sections 11 and 12 below.
You are responsible for maintaining independent backups of any data you consider critical, using the export tools provided in your dashboard. StageOwn is not liable for loss or corruption of data, and your sole and exclusive remedy for any such loss is for StageOwn to use commercially reasonable efforts to restore the data from its most recent backup, if available.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL STAGEOWN, ITS OWNER, OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE — INCLUDING DAMAGES ARISING FROM ANY SECURITY INCIDENT, DATA BREACH, DATA LOSS, OR UNAUTHORIZED ACCESS TO OR DISCLOSURE OF DATA — WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF STAGEOWN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STAGEOWN'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO STAGEOWN IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50). THE EXISTENCE OF MORE THAN ONE CLAIM SHALL NOT ENLARGE THIS LIMIT.
Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, StageOwn's liability is limited to the maximum extent permitted by law. The limitations in this section apply even if any limited remedy fails of its essential purpose, and reflect an agreed allocation of risk that is reflected in the pricing of the Service.
You agree to defend, indemnify, and hold harmless StageOwn, its owner, officers, employees, contractors, and agents from and against any claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use or misuse of the Service; (b) your collection, use, or disclosure of fan or patron data, including any claim by a fan, patron, or regulator that such collection or use violated applicable law; (c) any communication (email, SMS, or otherwise) you send to fans or patrons; (d) any prize drawing, contest, merch sale, or promotion you run; (e) your violation of these Terms; or (f) your violation of any law or the rights of any third party. StageOwn reserves the right to assume the exclusive defense of any matter subject to indemnification by you, in which case you agree to cooperate with StageOwn's defense.
You may cancel your account at any time by contacting contact@stageown.com. StageOwn may terminate or suspend access to any account that violates these Terms, with or without notice. Upon termination, you may request an export of your fan/patron data within 30 days; after that period, data may be deleted. Sections 4, 6, and 9 through 16 survive any termination of these Terms.
Before filing any claim, you agree to first contact us at contact@stageown.com and attempt in good faith to resolve the dispute informally for at least 30 days. Any dispute that cannot be resolved informally shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Austin, Texas, except that either party may bring an individual claim in small claims court or seek injunctive relief for intellectual property infringement in court.
YOU AND STAGEOWN EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING. ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY. Any claim must be filed within one (1) year after it arises, or it is permanently barred, to the extent permitted by law.
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Subject to Section 14, any disputes shall be resolved exclusively in the state or federal courts located in Travis County (Austin), Texas, and you consent to personal jurisdiction there.
These Terms, together with the Privacy Policy, are the entire agreement between you and StageOwn regarding the Service. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in full force. StageOwn's failure to enforce any provision is not a waiver. You may not assign these Terms without our written consent; StageOwn may assign them in connection with a merger, acquisition, or sale of assets.
We may update these Terms as the product and business evolve. Material changes will be communicated via email to account holders at least 14 days before taking effect. Continued use of StageOwn after the effective date constitutes acceptance of the updated Terms.
Questions about these Terms? Email contact@stageown.com.